01-04-2026

This release of the OutSmart Backoffice focuses on resolving critical stability and integration issues to ensure a smoother administrative workflow.

This release focuses on significant enhancements to Visual Forms and critical stability fixes for data synchronization. Key updates include improved form readability through dynamic font scaling, better navigation within visual forms, and robust protections against photo data loss during background syncs. Additionally, we've optimized the initial sync process to ensure technicians have the latest form versions available for offline use.

31-03-2026

• [OSD-22013] - Workflows: Timer error message due to internal memo step - Fixed an issue where workflows without timer steps incorrectly displayed 'Missing Start or Stop step' errors when encountering unrecognized step types.
• [OSD-22002] - Forms: Prevent Photo Loss During Background Sync - Implemented a multi-layered fix to prevent photos in predefined forms from being overwritten or lost during background synchronization cycles.
• [OSD-21902] - Visual Forms: Constrain visual form panning - Added boundary checks to prevent visual forms from being dragged off-screen and introduced a re-center button for easier navigation.
• [OSD-21901] - Visual Forms: Scale font size with pinch-to-zoom - Enhanced readability by ensuring text within form fields scales proportionally when using pinch-to-zoom gestures.
• [OSD-21707] - Post-Initial Sync - Check Assigned Work Orders for Missing Visual Form Versions - The app now automatically identifies and downloads missing visual form versions for all assigned work orders after the initial sync.
• [OSD-21706] - Initial Sync - Download Latest Visual Form Template Versions - Optimized the initial sync process to download only the latest version of active visual form templates, reducing data usage and ensuring offline availability of current forms.

30-03-2026

This release of the OutSmart Backoffice introduces several enhancements to scheduling, form validation, and reporting, alongside important bug fixes to streamline your workflow and data accuracy.

• [OSD-21908] - Visual Forms: Fixed duplication errors for Visual Forms - Resolved an issue where duplicating Visual Forms in the back office failed.
• [OSD-21837] - Visual-Forms: Added validation to prevent chaining mirrored fields in forms - Added validation to prevent chaining mirrored fields in VisualForms, ensuring users receive clear error messages and eliminating app crashes caused by invalid configurations.
• [OSD-21721] - Contracts: Free fields now neatly aligned horizontally in contract edit page - Free fields on the contract edit page are now neatly arranged in a horizontal line at the bottom of the section, improving space efficiency and alignment with other contract details.
• [OSD-21547] - General: Fixed duplicate payment processing issue for Mollie transactions. - Resolved an issue where some Mollie payments were processed twice in OutSmart, preventing duplicate credits and ensuring accurate customer balances.
• [OSD-21472] - Work Orders: Added "Select All" to columns when merging work orders for easier combining - Combining work orders is now easier with new "Select All" option for several columns, streamlining bulk selection and unselection.
• [OSD-21471] - Quotes: Added delivery columns to quote list view for clarity - The quote list view now displays all customer delivery properties, making it easier to distinguish and analyze quotes efficiently.
• [OSD-21470] - Dashboards: Fixed custom field filters in work order widgets to show results - Resolved an issue where dashboard filters on custom fields failed to return results, restoring accurate filtering for work order widgets and improving data visibility.
• [OSD-20970] - Automations and Scheduling board Bulk update now support adding resources to work orders - Automations and the Bulk Edit feature of the Scheduling board now let users add, replace, or remove resources for multiple work orders at once.
• [OSD-20882] - Scheduling Board & Automations: Bulk edit now supports adding shadow employees to work orders. - Automations and Bulk edit in the Scheduler now support adding shadow employees to work orders, letting users select, replace, or remove shadows while preventing main employees from being added as shadows.
• [OSD-20768] - Invoices: Removed unused "Uncollectible" status from invoice filter options - The “Uncollectible” invoice status was removed from the invoice list filter options to prevent confusion, as it couldn’t be set or used in templates. This streamlines filtering and ensures only relevant statuses are shown.
• [OSD-18023] - Reporting 2.0 - Work Order Periods date filter - We have resolved an issue where the “work date“ filter of the Work Order Periods entity wasn’t functioning correctly.

This release of Android Next Beta 2.24.0 introduces several critical stability improvements and new foundational features. Key updates include the implementation of the Multi-Administration data model, enhanced workflow timer validation, and various bug fixes addressing form interactions, photo storage settings, and UI consistency across different device orientations.

30-03-2026

• [OSD-21988] - Forms: Rapid checkbox selections silently dropped in workflow predefined form step - Fixed an issue where rapid checkbox selections in workflows were being dropped by a throttle mechanism, ensuring all user inputs are now correctly registered.
• [OSD-21973] - Forms: Fixed form step can not be completed - Resolved issues preventing the completion of fixed form steps, including improved handling of back-button navigation in photo steps.
• [OSD-21952] - Photos: Photos Always Saved to Gallery Regardless of "Save Photos to Library" Setting - Fixed a privacy-related bug where photos were being saved to the device gallery even when the 'Save photos to library' setting was disabled.
• [OSD-21944] - Objects: Floor level null - Corrected a display issue where empty floor levels were showing as 'null' instead of remaining empty.
• [OSD-21938] - Sidebar: Sidebar Menu Icon missplaced - Refined sidebar behavior and icon placement across portrait and landscape modes to ensure a consistent and intuitive UI.
• [OSD-21920] - Preview: Preview work order fails with "freefield is required" error due to missing custom fields safeguard in editWorkOrderToPreview - Fixed a validation error that blocked work order previews when required custom fields were not yet filled.
• [OSD-21910] - Update Asset History API Endpoints (Breaking Change in API v8.3.5) - Updated internal API endpoints for asset history to maintain compatibility with the latest backend version.
• [OSD-21776] - WorkFLows: Per-step timer validation in Android workflows - Improved workflow reliability by implementing per-step timer validation, preventing subsequent timer steps from being automatically satisfied by previous ones.
• [OSD-21509] - MultiAdministraiton: Implement Data Model and API Integration for Multi-Administration Feature - Introduced the foundational data model and API support for users managing multiple administrations.
• [OSD-21402] - Workflows: Timer is running in the incorrect after reopening the work order - Fixed a bug where returning to a work order displayed running timers on incorrect steps.

With the targeted release date: 26-03-2026

Global Summary

This release of Backoffice 8.3.6 focuses on refining the user interface by ensuring that specific work order fields are only visible when relevant to the user's configuration, specifically concerning shadow employees and collaboration mode.

• OSD-21987 - Work orders - Remove 'completed' and 'status' fields for shadow employees when collaboration mode is off - We removed the fields to set the status or completion state of work orders for shadow employees from users without collaboration mode. Without this mode, the fields serve no purpose.

With the targeted release date: 25-03-2026

Global Summary

This release delivers critical bug fixes and improvements across invoicing, reporting, scheduling, PDF exports, and integration features. Users benefit from enhanced reliability, accurate data handling, and improved user experience in both web and mobile workflows.

• OSD-21929 - General: Fixed malformed invoice links in email templates to ensure valid URLs.
  Fixed an issue where invoice and payment links in customer emails were broken due to double-protocol URLs, ensuring all future emails contain valid, clickable links and notifying affected tenants in their preferred language.

• OSD-21904 - Scheduling-Board: Fixed OpenStreetMap error on mini map in work orders
  Resolved an issue where all customers received error messages on the mini map in work orders by addressing OpenStreetMap tile loading problems.

• OSD-21884 - Invoices: Fixed parameter order to ensure correct saving of new layouts
  Fixed a critical bug where creating a new invoice layout saved all settings in the wrong database columns due to a parameter order mismatch, ensuring new layouts now store data correctly.

• OSD-21685 - Reporting 2.0 - Form Report inputs
  Form reports wouldn’t correctly export when a Form had multiple inputs with the same name. We improved the logic in order to support this.

• OSD-21670 - Settings: VisualForms PDFs now use configured filenames for work order forms
  VisualForms PDFs now correctly use the configured work order form name in their filenames, ensuring consistency across all PDF exports using the same layout.

• OSD-21553 - Quotes: Fixed an issue where photos on a quotation pdf were not always shown as defined in settings
  Resolved an issue where quote PDFs failed to display four photos per page as configured, ensuring layouts now accurately reflect user settings despite header and footer constraints.

• OSD-21548 - General: Enabled Peppol invoice sending from the new Android app.
  Added support for sending invoices via Peppol directly from the new Android app, ensuring seamless integration and compliance for mobile invoicing workflows.

With the targeted release date: 27-5-2025

Global Summary

This release includes important bug fixes to improve the reliability of integrations, specifically addressing issues with email address handling in the Exact integration.

• OSD-17046 - Fixed a problem where the main contact relation was not used as intended by setting -

Due date: 2026-03-19

Global Summary

This release addresses a key issue in the work order creation process, improving reliability and user experience for Backoffice users.

• OSD-21796 - Work Orders: Fixed issue where assigning employee cleared execution date field
  Fixed an issue where assigning an employee to a new work order would clear the execution date and trigger a “Please enter a valid start time” error, ensuring smoother work order creation.

With the targeted release date: 2026-03-17

Global Summary

This release delivers a range of bug fixes and usability improvements across Quotes, Invoices, Work Orders, User Management, Device Policies, Contracts, Scheduling Board, and General Backoffice functionality. Key highlights include enhanced document attachment logic, improved VAT handling, better field validation, and more informative UI elements.

• OSD-21761 - Quotes: Added option to change text size in quote description creation
  Users can now adjust text size in the quote creation interface, making it easier to customize and format descriptions for clearer, more professional quotes.
• OSD-21711 - Invoices/Work Orders: Work order PDFs now attach correctly to combined invoices
  Resolved an issue where work order PDFs were not attached to invoices when using the "Attach work order to invoice" setting, ensuring all relevant documents are now included.
• OSD-21613 - Work Orders: Fixed incorrect total calculations in work period PDFs
  Resolved an issue where premature rounding in work period calculations led to incorrect totals and VAT in work order PDFs; now, rounding only occurs at final output, ensuring accurate pricing.
• OSD-21567 - Invoices & Quotes: VAT codes from work orders now correctly applied to invoices
  Resolved an issue where VAT codes set on work order materials in the app were not carried over to invoices, ensuring accurate VAT application and display throughout the workflow.
• OSD-21555 - Work orders - Some required free fields are not marked as required
  We have resolved an issue that prevented proper enforcing of required free fields.
• OSD-21478 - User Management: Fixed grey screen when saving a new certificate entry
  Resolved an issue where saving a new certificate caused a grey screen, ensuring users are now correctly returned to the certificate overview after saving.
• OSD-21476 - Device Policies: Fixed error when saving device policies to prevent white screen
  Resolved an issue where saving device policies in certain accounts caused a white screen error and prevented changes from being saved, ensuring smooth policy management.
• OSD-20878 - General: Email validation updated to allow '&' in workorder addresses.
  Updated email validation to allow the '&' character in addresses, ensuring compliance with RFC standards and resolving issues for users creating work orders.
• OSD-20794 - Quotes: Cancel reason and comment now visible in list and detail views
  Customers and staff can now easily view the selected cancellation reason and any added comments directly in both the quotes list and quote detail pages.
• OSD-20127 - Contracts: List view now showing correct customer information
  Resolved an issue where updates to relationship data were not reflected in customer data on contracts in the list view; now, contract customer data stays in sync with relationship changes.
• OSD-19534 - Scheduling Board & Work order list: Added tooltip for warning icon
  We have improved the red warning icon in the scheduler and work order list: hovering reveals if a work order was deleted and needs rescheduling.
• OSD-17766 - Quotes: Object selection now filters by address, with option to show all.
  When creating a quote, object selection is now filtered by the selected delivery address or relations, with an option to show all customer objects for added flexibility.

Targeted release date: 2026-04-02

Global Summary

This release delivers a wide range of improvements, new features, and bug fixes across Backoffice modules. Highlights include enhanced automation, improved user management, more robust scheduling and planning tools, better contract and invoice handling, and usability upgrades throughout the platform. These changes aim to streamline workflows, increase data accuracy, and provide users with greater control and clarity in daily operations.

• OSD-21702 - Scheduling Board: Fixed bulk status changes to reliably update work orders
  Resolved an issue where bulk status or order status changes on the schedule board appeared successful but didn’t update work orders or refresh the view; now, updates are reliably applied and reflected instantly, with proper error handling for failed actions.
• OSD-21654 - Contracts: Fixed incorrect date format in 'Deadline' column for work orders
  Fixed an issue where the ‘Deadline’ column in generated work order lists displayed dates in the wrong format, ensuring consistency across contract views.
• OSD-21474 - Automations: Added action to create quotes from work order status changes
  Introduced an automation feature that lets users generate quotes directly from work orders, with options for template selection and flexible quote delivery methods.
• OSD-21464 - User Management: Multiple work order email addresses for employees accepted again
  Resolved an issue preventing multiple work order email addresses from being added to an employee; users can now add several addresses separated by semicolons as before.
• OSD-21343 - Expenses - Rejected reason in overview
  The rejected reason is now displayed in the Expenses overview.
• OSD-21296 - Automatic numbering - Improved behavior for long prefixes
  We have improved the behavior or the automatic numbering system. In some cases long prefixes for numbers could cause the number generator to always return '1' as the next number. This should no longer happen.
• OSD-21269 - Invoices & Quotes: Users can now set prices as inclusive or exclusive.
  Users can now choose whether prices are inclusive or exclusive of tax when creating quotes or invoices, thanks to the new default TAX_CALCULATION_V2_ENABLED setting for all customers.
• OSD-21259 - Quotes: Freefield is now required when setting a quote to online status
  To improve data accuracy and ensure all required information is captured, the Quote Freefield is now mandatory when quotes are created or updated online.
• OSD-21242 - Quotations & Invoices - Debtor name filter
  We resolved an issue that caused the Debtor name filter (in Quotations and Invoices) to not function properly.
• OSD-21100 - General: Added template email creation and category selection for Peppol invoices
  Introduced customizable email templates for Peppol invoices, including category creation and the ability to select templates when sending, streamlining invoice communications.
• OSD-21062 - Multi-Accounts: Fixed sync issue when exporting data to sub-administrations.
  Resolved an issue where synchronizing data to sub-administrations via the administrations tab’s menu did not populate the sub-administration as expected.
• OSD-20886 - Item Management: Improved dropdown to clearly show parent and sub-categories
  Improved category dropdowns now clearly distinguish parent categories from subcategories, reducing confusion and making selection more intuitive for users.
• OSD-20875 - Scheduling-Board: Priority labels and codes now selectable on plan board cards
  Users can now select and view priority names and codes on planned work order cards in the Plan Board, making it easier to identify and manage task priorities.
• OSD-20874 - Projects: Fixed skill selections not saving or applying to work orders.
  Resolved an issue where selected skills in project details were not saved or applied to work orders; now, changes to skills are saved immediately upon saving.
• OSD-20725 - Skills: Assign and manage skills directly in hour type details for easy setup.
  Account admins can now easily assign, view, and manage skills directly within hour type details, with conflict alerts for overlapping configurations to ensure accuracy.
• OSD-20724 - General: Improved hour type configuration with clearer automatic hours setup.
  The hour type configuration screen now clearly guides users when enabling automatic hours, with improved toggles, warnings for conflicts, and error handling to ensure correct setup and prevent workflow disruptions.
• OSD-20699 - VisualForms - Add an option to refresh the content of automatically filled fields
  We have added a button to the VisualForms editor for work order forms that allows for refreshing the data of automatically filled fields.
• OSD-20472 - Work Orders: Customer discounts are now correctly applied.
  Resolved an issue where customer-specific discounts were not automatically applied to work orders, ensuring accurate discount calculations on invoices and PDFs.
• OSD-20412 - Scheduling-Board: Added validation to prevent notes with invalid time ranges
  Added validation to the scheduler so users are alerted if the end time is earlier than the start time, preventing invalid notes and improving clarity.
• OSD-20275 - Work Orders: Option added to keep or replace forms when editing work type
  Users can now change the behavior when changing the work type when editing work orders -regardless of their stage-, allowing them to keep, replace, or add to existing forms, materials, and settings—preventing accidental data loss and improving control over edits.
• OSD-20240 - CRM - Customer Portal information improvements
  We have improved the way we present Customer Portal accounts within a relation.
• OSD-20220 - Scheduling-Board: Only active users now appear in scheduler board settings
  Inactive users are now hidden from the scheduler board settings, ensuring only active employees appear in the list for a cleaner, more accurate experience.
• OSD-19963 - Customer Portal: Names of forms in Objects can now be configured using dynamic tags
  Users can now easily identify the correct inspection or certificate checklist for an object in the Customer Portal, thanks to the option to configure dynamic form names that include key details like object code, execution date, and work order number—making navigation faster and reducing confusion when multiple forms are linked to a single object.
• OSD-19920 - Relations - Incorrect permissions
  We resolved a bug that caused users without the permission to edit CRM information to still be able to create new records. We disabled all options to create new records when the ‘Edit' permission is not present.
• OSD-19754 - Mail-2-Work-Order: Added search by object and debtor for faster work order creation
  Added new search methods to MailToWorkOrder, enabling users to quickly create and link work orders by searching via object code or serial number or debtor number.
• OSD-19700 - Device Policies: Option to show work order change log added for iOS
  Added a new device policy for iOS: admins can now control whether users see the Work Order Change log in the Adjustments section, improving workflow customization.
• OSD-17497 - Contracts, Scheduling-Board, Work-Orders: Manual work orders now visible in unplanned work with improved warnings and default times.
  Resolved an issue where manually created work orders from contracts were missing in the unplanned work overview by adding warnings, clarifying required fields, and ensuring new orders default to 08:00 for improved visibility and scheduling.
• OSD-16713 - Email Templates: Improved selection of work status for specific email templates
  The ‘work order status change’ email template now features a dropdown menu with only active statuses, making it clear and easy to select the correct status.

With the targeted release date: 2026-03-31

Global Summary

This release focuses on resolving critical bugs and improving the reliability of core features in the Android app. Key areas addressed include timer accuracy, device rotation stability, syncing of work orders and materials, and visual form rendering. These improvements enhance user experience and data integrity across the application.

• OSD-21713 - Timer: Overlapping Work Period Start/End Times from Timer - There was a rounding error resulting in possible starting times to start earlier than the previous stopped time. Causing 1 minute overlaps.
• OSD-21673 - General: Device rotation return user to overview - Device rotations would drop the user back to the overview when there were to many items on the overview. This has been resolved.
• OSD-21672 - Sync: saveWorkStatus Always Uses AppCode, Even When There Isn't One - Status changes were not correctly saved if the work order was created in the backoffice.
• OSD-21664 - Forms: WorkOrderFormsMetadataManager — Same Delete-Then-Insert-All Bug - Incorrect ID usage could cause an issue with form deletion.
• OSD-21661 - Materials: addItemToWorkOrder Doesn't Create an AppCode or Sync Task - There was a scenario where items added to the work order would not be synced to the backoffice with in between syncs.
• OSD-21660 - WorkOrders: Completing a Work Order Can Use the Wrong ID - We fixed an issue where in certain scenario’s a work order would not be completed due to ID mismatches.
• OSD-21658 - Photos: Photos filter using the wrong list - We fixed an issue where incorrect images were downloaded.
• OSD-21657 - Materials: Items are inserted multiple times - We fixed an issue that could cause duplicate material lines.
• OSD-21652 - Settings: App crashes on opening 'app setting' tab in settings - We fixed an issue that caused the app to crash on switching between screen while in portrait mode.
• OSD-21635 - Visual Forms: Visual Form Background Images are not shown - Visual Form background images were not correctly shown.

Global Summary

This release introduces enhanced support for previewing work orders, improving user experience and access to historical work order data.

• OSD-20208 - General: Implement Preview Work Order support
  Instead of only seeing the work order PDF on history work order, users can now open the work order itself and view all its contents. Editing or adjustments are not permitted in preview mode. The preview mode includes watermarks indicating the work order status (Completed, In Progress, or Preview), and restricts actions such as editing, completing, or deleting the work order. Work orders opened in preview mode are removed from the device after closing, unless the user is a colleague or owner. Additional safeguards prevent multiple preview overlays and ensure a clear explanation is provided for locked actions.

Global Summary:
This release delivers usability improvements across scheduling, quoting, customer portal, and planning functionalities. Users will benefit from clearer dialogs, improved default settings, enhanced error messages, and better readability in the customer portal.

• OSD-21045 - Scheduling Board: Removed background blur for clearer dialog visibility
  To improve usability, the blur effect was removed from the scheduler board during dialogs, making all relevant project and work order information visible while editing forms.

• OSD-20973 - Quotes: Billable option now checked by default when creating projects
  When creating a project from a quote, the "Billable" option is now checked by default, ensuring all new projects from quotes are automatically set as billable.

• OSD-19959 - Customer Portal - Long object names not readable in object tree
  We have added horizontal scrolling for the object tree view in the Customer Portal. This allows the full object name to be readable by scrolling sideways.

• OSD-19573 - PlanSmart: Improved error messages for planning failures and user clarity
  Improved PlanSmart error handling now provides clear, human-readable messages for scheduling issues, making it easier to understand and resolve planning errors.

Global Summary:
This release delivers a range of improvements and bug fixes across Backoffice modules, including enhancements to reporting, contracts, work orders, tasks, projects, and visual forms. Key updates include improved reporting capabilities, more accurate work order and contract handling, and several user-requested features and fixes to streamline workflows and data accuracy.

• OSD-20895 - Invoices: Added supplier email address to Peppol XML for contact details
  Added the work order sending email address to the Peppol XML by implementing the ElectronicMail field for AccountingSupplierParty contacts, improving supplier communication.

• OSD-20795 - Work Orders: Fixed negative VAT display on work order PDF documents
  Resolved an issue where the VAT amount appeared as a negative value on work order PDF WB2025-06504, ensuring accurate tax calculations and correct PDF output.

• OSD-20775 - Visual Forms: Fixed decimal changes not saving for numeric fields in forms
  Resolved an issue where changes to decimal values in Visual Forms numeric fields were not saved, ensuring accurate decimal input and persistence for users.

• OSD-20770 - Reporting 2.0 - Invoice Transactions

Global Summary:
Backoffice 8.0.0 delivers a range of improvements and fixes across automations, calculations, contracts, forms, scheduling, timesheets, and warehouse management. This release enhances reliability, usability, and flexibility for users managing work orders, forms, contracts, and scheduling boards.

• OSD-14052 - Automations - Update work order start and end time with specific time
  We have update the functionality of automations so that it is now possible to update the work order start time and/or end time with a specific date and/or time. This can also be done for automations that create follow-up work orders.

• OSD-15555 - Automations - Unable to clear work order date and time fields
  We have resolved an issue that prevented automations to clean up the work start date and/or time and the work end date and/or time.

• OSD-17345 - Warehouses - Sub-warehouses disappear when parent warehouse is deleted
  We have resolved an issue that caused warehouses to disappear when their parent warehouse was deleted from the system. Now we move the potentially orphaned warehouses to the next available parent.

• OSD-17434 - Calculations: Fixed inconsistent margin application by rounding percentages in list
  Resolved an issue where applying a custom margin in calculations resulted in inconsistent percentages; decimals are now hidden in the items list for a clearer, more predictable experience.

• OSD-17819 - Forms - Allow a form to be active or inactive
  We have added the option to deactivate forms by choice. If a form is deactivated, it can not be added to new work orders and will not be synced to apps.

• OSD-17941 - VisualForms - Mirrored fields not automatically filled when mirroring autofill field
  When a mirrored field should mirror an autofilled field, the proper value was not automatically set when a new form was created and edited in the backoffice. This has been resolved.

• OSD-18297 - VisualForms - Solved improper display of landscape forms in the backoffice form editor
  We have resolved an issue that caused landscape VisualForms to be incorrectly shown when editing a form in the Backoffice.

• OSD-18468 - VisualForms - Not all types of advanced optionlists show data when filling form in backoffice
  We have located some issues with several sources of data for advanced optionlists. These have now been updated.

• OSD-18506 - Contracts: Improved visibility of the cancel button for active contracts
  Resolved an issue where inactive contracts were incorrectly set back to active due to automatic renewals, and improved the contract page so the 'End Contract' button is now shown more reliably for active contracts, making cancellations clearer and easier.

• OSD-18686 - VisualForms - Calculation fields should not have a 'minimum' or 'maximum' property
  We have removed the ‘minimum’ and ‘maximum’ property of Calculation type fields.

• OSD-19226 - Scheduler - Add 'Source' and 'Contract number' tags to scheduler cards
  We have added the option to add the information about the work order source and the contract number of a work order to the cards in the scheduler.

• OSD-19536 - Timesheets - Expense 'disappears' when updating
  We have resolved an issue that caused an expense to disappear in very specific situations when it was being edited in Timesheets.